If you need to cancel your booking, you can receive a full refund of your advance payment (excluding any payment gateway convenience charges, if applicable) by notifying us at least 72 hours before your scheduled slot.

Once your cancellation is confirmed, we will initiate the refund process within 24 hours. The refund should be completed and reflect in your account within a maximum of 48 hours.

note that cancellations made less than 72 hours before the booked slot are not eligible for a refund.

We appreciate your understanding and cooperation. If you have any questions, please feel free to contact us.